FAQs
What types of events do you decorate for?
We specialize in decorating for birthdays, anniversaries, baby showers, romantic setups, and other special occasions. If you have a unique event in mind, let’s chat!
What areas do you serve?
We’re based in Chicago, IL and serve the surrounding areas. If you're outside the city, reach out—we may be able to accommodate with a travel fee.
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance to secure your date. Rush bookings may be possible depending on availability.
What’s included in each package?
Each package is designed with different needs in mind:
Mini-Glow Up – Quick, stylish refresh for smaller spaces.
Special Occasion Deluxe – Full room transformation for memorable celebrations.
Custom Luxe – Personalized, high-end decor tailored to your exact vision.
Can I customize a package?
Absolutely! We’re all about bringing your vision to life. Just let us know what you need and we’ll tailor the decor to fit your style and budget.
Do you provide the furniture or just decorations?
We focus on room styling and decor. Furniture is typically not provided, but we can work with what you have or recommend rental options if needed.
How long does setup take?
Setup time depends on the package and room size, but typically ranges from 1 to 4 hours. We’ll confirm all details during your booking.
Do you offer tear-down services?
Yes, tear-down services are included or can be added depending on your package. We’ll make sure your space is left clean and stress-free.
What forms of payment do you accept?
We accept cash, major credit/debit cards, Zelle, and Cash App. A deposit is required to secure your date.
How do I book?
Just head to our Contact page and fill out the inquiry form, or send us a message on Instagram. We’ll be in touch within 24-48 hours!
Policies
Booking & Deposits
· A non-refundable deposit is required to secure your date and begin planning.
· Final payment is due no later than 48 hours before your event.
· Bookings made less than 7 days in advance require full payment upfront (subject to availability).
Cancellations & Rescheduling
· Deposits are non-refundable but may be transferred to a new date once, with at least 72 hours’ notice.
· Reschedules are subject to availability and must occur within 60 days of the original booking.
Setup & Tear-Down
· Setup times are arranged based on venue access and package size.
· Tear-down services are included with most packages unless stated otherwise.
· Please ensure the space is clean, clear, and accessible prior to arrival.
Travel & Location
· We are based in Chicago, IL. A travel fee may apply for locations outside a 15-mile radius.
· Events located in high-rise buildings or with limited parking access may incur an additional fee.
Customization & Decor
· Each package includes styling tailored to your preferences, but significant theme changes after design approval may incur a fee.
· We do not allow clients to reuse or replicate our designs without written permission.
Damages & Rentals
· Clients are responsible for any lost, stolen, or damaged decor items during the event.
· Please do not move or adjust decor after setup is complete without approval.
Photography & Portfolio
· Redluxe Designs reserves the right to photograph completed setups for portfolio and marketing purposes.
· If you'd prefer not to have your event photographed, please notify us in writing before your event date.
If you have any questions about these policies, feel free to contact us. We’re here to make your celebration stress-free and stunning.
